Decatur Public Library Curbside Procedures
What is Curbside Service?
Curbside Service allows customers to have library materials that have been requested to be delivered to their vehicles in the library parking lot.
Where do I pickup my materials?
DPL has a designated Curbside Pickup area that is clearly marked by signage. Curbside pickup will be on the south side of the peninsula. Parking for returns is on the north side of the peninsula. Walk-ups and bikers will go to the south side canopy. Please follow the signage.
No returned items will be accepted from patrons by employees during the curbside transaction.
When can I pick up items using Curbside Service?
Curbside Service is available Monday - Thursday 9 a.m. to 6 p.m. and Friday 9 a.m. - 5:00 p.m. at the Decatur Public Library.
When your hold request is filled by library staff, you will receive a notification that will provide you with a phone number to call library staff and schedule a pickup time. If you are using the myLibro app, you will receive additional notifications.
Who can use Curbside Service?
Anyone with a library card from an Illinois Heartland Library.
How do I use the Curbside Service?
Will I lose my HOLD items if I do not pick up during the scheduled time frame?
Items not picked up within the scheduled time frame will be returned to hold shelves. Library staff will make 2 attempts to contact you to reschedule pickup. If items are not picked up during the 2nd scheduled time frame the hold request will be cancelled and the items will be returned to the collection.
How do I return library materials?
Due to COVID -19 threat, the library is asking that materials be returned to the exterior book drop next to the automatic check in machine on the east side of the building. The library is quarantining all materials that are returned by patrons. For their own safety, library staff has been instructed not to accept any items directly from patrons. Donations are NOT being accepted at this time.
What safeguards are in place regarding returned books?
Returned items are quarantined for 7 days before they are checked in and returned to the shelves.
Are there any digital library resources I can use?
Yes. The Library provides a wide array of digital offerings, including e-books, audiobooks, magazines, and streaming movies through Decatur Public Library@Home. Manage Your Account online – search the catalog, place holds, and renew items - at https://search.illinoisheartland.org/.
I have a question about my account. Who do I call?
Yes. If you have any questions about your account, how to access digital resources or how to download myLibro, the curbside app, please contact us at (217) 421-9731 or (217) 421-9728.